Shipping & Returns

Orders are shipped after payment is received and confirmed — not when the order is placed. Orders confirmed before 2:00 PM MT ship the same business day via FedEx 2Day. Orders confirmed after the cutoff, or on a weekend or holiday, ship the next business day.

Peptides ship lyophilized in insulated packaging with cold packs. Lyophilized material is stable in transit at ambient temperature; cold packing is an added precaution. Refrigerate or freeze on arrival as specified on the product page.

A tracking number is emailed when your order ships.

We ship within the United States only. We do not ship internationally.

Risk of loss passes to you when your order is handed to the carrier. We are not responsible for packages that are lost, stolen, delayed, or damaged in transit, and we do not refund or replace them.

Every order ships with tracking. If something goes wrong in transit, email support@rawbiotech.com with your order reference and we will provide the shipment documentation you need to file a claim with the carrier.

We do not accept returns. Once material has left our control we cannot verify how it was stored or handled, so it cannot be restocked or resold.

If we ship the wrong item, or an item that does not conform to the certificate of analysis for its lot, email support@rawbiotech.com with your order reference and photographs within 7 days of delivery. Where the error is ours we will replace the item and cover shipping in both directions. Replacement is the remedy — this does not entitle you to a refund.

You may cancel at any time before you send payment, at no cost — reply to your invoice email. Once payment has been received, all sales are final and the order cannot be cancelled.

All sales are final once payment is processed. We do not issue refunds: not for delivered orders, not for packages lost, stolen, or damaged in transit, and not for change of mind. Where we have shipped the wrong or a non-conforming item, the remedy is replacement, as set out above.

One exception: if we are unable to fill your order after your payment has been received, and we cannot supply a replacement that you accept, we will refund that order in full.